T-Mobile Reviews
(Rated by 1566 users)
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Payment Methods
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.3
Base on 11 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.5
- Shipping & Delivery4.7
- Good Value4.3
- Return Policy4.3
- Customer Service4.0
Recent Customer Reviews (11)
René Walter
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Russell Lemons
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Jordan Smith
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Ruth Pooley
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Sveinn Sólmundsson
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Jasmine Matthews
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Saparbek Khadzhiyev
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Natasha Steele
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Ralph Noyola
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Stephanie Parsons
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T-Mobile Pricing
Go5G Plan
$75/month
T-Mobile Connect
$15/month
Family Plan
$180/month
Essentials Choice 55
$60/month
Go5G Plus
$90/month
Premium Plan for Streamers
$100/month
Prepaid Plans
$25 - $70/month
Restocking Fee
$20 - $70
T-Mobile Pros & Cons
Pros
1
Unlimited Plans: T-Mobile offers a variety of unlimited data plans, catering to different user needs, including options for families and seniors.
2
5G Coverage: The network provides extensive 5G coverage, which enhances internet speed and connectivity in many areas.
3
No Annual Contracts: Customers benefit from no annual contracts, allowing for flexibility in switching plans or carriers.
4
Customer Service: Some users report positive experiences with customer service, highlighting helpful representatives who resolve issues effectively.
CONS
1
Customer Service Issues: A significant number of reviews indicate poor customer service, with complaints about long wait times, unhelpful representatives, and unresolved issues.
2
Hidden Fees: Customers frequently mention hidden fees that can unexpectedly increase monthly bills, leading to dissatisfaction.
3
Network Reliability: While many praise the coverage, some users report issues with network reliability, including dropped calls and slow data speeds in certain areas.
4
Billing Problems: There are numerous complaints regarding billing discrepancies, including charges for services not used and difficulties in correcting billing errors.
T-Mobile Features and Benefits
Features
Pricing Plans Variety
Designed to meet different needs, including individual, family, and prepaid options.
Go5G Plan
Unlimited data for $75/month, includes 5G coverage, 15GB of hotspot data, and six months of Apple TV Plus.
T-Mobile Connect
5GB of data for $15/month, ideal for light data users.
Family Plan
Unlimited data for $180/month for four lines, discounts for more lines, includes Netflix subscription.
Essentials Choice 55
Unlimited data for $60/month for two lines for seniors (55+), with some limitations on streaming quality.
Go5G Plus
$90/month providing unlimited data with enhanced benefits for travelers.
Premium Plan for Streamers
$100/month, includes subscriptions to various streaming services and annual phone upgrades.
Prepaid Plans
Start at $25/month for basic plans up to $70/month for unlimited talk, text, and data.
Taxes and Fees Included
Included in all listed monthly rates.
Unlimited Talk and Text to Canada and Mexico
Included in all plans.
Mobile Hotspot Capabilities
Available depending on the plan selected.
Magenta Status
Offers VIP benefits and experiences without any hassles.
Streaming Benefits
Partnerships with Apple TV+, Hulu, Netflix, and more provide exclusive streaming perks and discounts.
Travel Benefits
Coverage across the globe, discounts on hotels, rental cars, theme parks from brands like Hilton, AAA, and Dollar Car Rental.
T-Mobile Tuesdays
Weekly rewards program offering free stuff, cash back on dining, fuel savings, and more.
Scam Shield
Protection against fraudsters with advanced scam-blocking.
Unlimited 5G & 4G LTE Data
Included in all plans.
Nationwide 5G Coverage
Largest 5G network in the nation.
Solid Perks
Benefits like free Netflix and international data.
No Annual Contracts
Allows flexibility in switching plans or carriers.
14-Day Return Policy
Allows customers to return or exchange devices and accessories within 14 days of purchase or lease.
20-Day Online Return Window
For online or phone purchases, return within 20 days from shipping date with prepaid label.